Feathr Lite users can use this article as a homepage for helpful and relevant information, specific to their license level.
Self-serve Resources
The fastest, easiest way to find the answer to your question at any time of day is through our help and training documentation.
The Help Desk is a searchable resource with how-to articles and best practices. If you're reading this, you've already made it here! Many articles also feature in-app screenshots and videos.
The Feathr Academy is available to all Feathr customers on-demand. The lessons guide you through every feature of Feathr in plain language. Each module explains each feature clearly and offers step by step instruction.
Product Support Team
In-app Chat is available during Feathr's business hours (subject to change, currently Monday-Friday 9am-5pm Eastern). Click the Chat bubble in the bottom right corner of the app to reach a Support Representative who can provide live troubleshooting of any technical issues you encounter.
Send an email to support@feathr.co outside of business hours or any time you don't need an immediate reply. Alternatively, after 5pm ET the in-app Chat button will change to "Support" and allow you to send a message to the support inbox, so you will get the fastest reply once the team is online.
Account Setup
- How to Add the Super Pixel to your Pages
- Feathr Billing Basics
- Using the Account Dashboard
- Connecting a Domain to your Feathr Account
Manage Contact Data
- How to Import Contact Data for Email Marketing Campaigns
- How to Build a Group
- How To Create Custom Data Fields
Digital Ad Campaigns
- How to Publish your First Retargeting Campaign
- Best Practices for Retargeting Campaigns
- Best Practices for Email Mapping Campaigns
- How to Format an Email List Upload for Email Mapping Campaigns
- Ad Creative Specifications
Email Campaigns
Flights
- How to Build and Publish a Pre-Made Flight
- How to Build and Publish a Custom Flight
- Using Goals in Flights