Forgot your Feathr password, or want to change it? You can reset it from the login page, change it in your settings while you are logged in, or ask an Admin on your account to send you a password reset link. This article explains all three.
Reset Your Password from the Login Page
Use this option if you forgot your password and cannot log in.
- Go to login.feathr.co and click Forgot password?
- Enter the email address you use to log in to Feathr, then click Send reset link.
- Open the email from Feathr Support (support@feathr.co) with the subject line Feathr Password Reset, then click the link inside it.
- Enter your new password in Enter a new password and again in Confirm your new password.
- Click Reset password.
Feathr logs you in as soon as your new password is saved. It also logs you out of Feathr on any other device.
Your new password must be at least 15 characters long and contain at least one letter or special character. A reset link works once and expires after 3 hours. Requesting a new link cancels any older one.
Change Your Password While Logged In
Use this option to change your password when you can already log in.
- Go to Settings > User > Reset Password.
- Enter your new password in Enter a new password and again in Confirm New Password.
- Click Reset password.
A confirmation appears when your password is updated. You stay logged in on this device, and Feathr logs you out on any other device. The same password rules apply: at least 15 characters, with at least one letter or special character.
Ask an Admin to Send You a Password Reset Link
An Admin on your Feathr account can email any user a password reset link. If you are not an Admin, ask one on your account to follow these steps.
- Go to Settings > Account > Users & Roles.
- Find the user in the user table.
- Click the options button at the end of the user's row, then select Send password reset link.
Feathr sends the same Feathr Password Reset email described above, and the user follows steps 3 to 5 in that section.
The option appears only for users who have accepted their invitation. For a user who has not, the menu shows Resend invite link instead. You cannot send a reset link to yourself from this menu; use one of the options above.
Common Questions
I didn't get the password reset email. What should I do?
Check your spam or junk folder for an email from support@feathr.co with the subject line Feathr Password Reset. Make sure you entered the email address you log in with: for security, the login page shows the same message whether or not an account uses that address.
My reset link says it has expired or has already been used.
Each link works once and expires after 3 hours. On that page, click Send reset instructions to request a new link.
The login page says "Too many failed login attempts."
Reset your password using the steps in Reset Your Password from the Login Page.
Will I need a Multi-Factor Authentication code after I reset my password?
Not right away. Feathr logs you in as soon as you save your new password. The next time you log in on a device Feathr does not remember, it asks for a one-time code as usual.
What if no one on my team is an Admin?
Contact Feathr Support for next steps.