If you have received an automated email from Feathr notifying you that your domain is no longer properly configured, you can take some simple steps to address it to prevent any further interruption in using the Feathr tools that rely on domain configuration.
Why did I receive the notification that my Domain is not properly configured?
In nearly all cases, someone in your organization has manually removed some domain records from your domain registrar. This can occur due to routine maintenance many webmasters and site admins perform, and it is possible that your site admin is unaware of Feathr and did not recognize the record. Domain records do not expire on their own.
What is affected when my Domain is not properly configured?
Without a properly configured domain, the following Feathr features may experience interruptions:
- Email campaigns
- Landing pages
- Forms
- Partner Dashboards
How do I fix it?
The first step is to check your Feathr account to make sure the missing domain records are for a domain that is supposed to be active in Feathr. To do this, once logged in to your Feathr account, navigate to Account Settings > Account > Domains.
If the domain mentioned in the email notification is not on your list of domains in Feathr, it has been archived and no further action is required on your part.
If the domain mentioned in the email notification is on your list of domains in Feathr, it is likely still in use and the records need to be replaced in your domain registrar's platform.
To do this, click the domain name in Feathr to open the domain. Then, either use the pre-written email to send the records to your webmaster, or use the download records button to download the records yourself, then add them back to your registrar's platform using their instructions.
For more information about adding domain records, read this article.
For tips on working with domain registrars, read this article.