The following error messages may occur when publishing Facebook Campaigns and/or Integrating Facebook with Feathr accounts. Try these troubleshooting steps to resolve them, or start a support chat in the window located in the bottom right of your Feathr account.
Our records indicate that your Facebook access token will expire/has expired...Please reauthenticate with Facebook to refresh your access token.
When you connect your Facebook and Feathr accounts, Facebook generates an access token, which is a piece of data confirming that the person and the app connecting to Facebook are indeed who they claim to be. These tokens have expiration dates in order to maintain up-to-date security.
To solve this error, delete the current Facebook integration and repeat the brief integration process.
There were one or more issues found during Facebook's ad review process for [creative]. Once you've made adjustments, please be sure to publish your campaign again. If you have any questions, please contact your CSM.
This error message means the cited creative did not meet Facebook's review process, which has different and more stringent ad content requirements than other display ad campaign types in Feathr. You will have to edit your creative to conform to Facebook standards and re-publish your campaign. For more information about Facebook requirements, review the Meta/Facebook Ads Guide. As the error message says, we also recommend reviewing options with your CSM.
There was a problem syncing your campaign with Facebook
An error occured while syncing your campaign with the Facebook Ads platform: Before you can run ads on Facebook you must certify compliance with their non-discrimination policy. Once you have done this please publish your campaign again.
This message means your campaign does not comply with Facebook's non-discriminatory policy. Please review the policy, update your ads to certify compliance, and re-publish your campaign.
An error occurred while syncing your campaign with the Facebook Ads platform: You have not been authorized to run ads about social issues, elections or politics. Please complete the ID confirmation process or have an authorized ad account user place your ads. Once you have done this please publish your campaign again.
For certain special ad categories, Facebook requires advertisers to confirm their ID as an accountability measure. If you see this error message, Facebook has determined that your campaign belongs to one of the special categories and will require you to confirm your ID before re-publishing your campaign.
An error occured while syncing your campaign with the Facebook Ads platform: To create or edit a saved audience with an uploaded customer list, please agree to the Custom Audience terms of service. Once you have done this please publish your campaign again.
Facebook defines a "custom audience" as an ad audience that contains user-inputted contacts, such as an email list, rather than an audience that can be selected using only Facebook's default tools. In order to use custom audiences in your campaigns, Facebook requires advertisers to agree to special terms. To learn more about this, review Facebook's custom audience guide, agree to the terms, and re-publish your campaign.
An error occured while syncing your campaign with the Facebook Ads platform: Your ad set budget is too low and your ads may not deliver. Please make the recommended changes to your ad set budget and then publish your campaign again.
This error occurs when your budget is too low to begin reaching your identified audience. First, double check to make sure the budget you entered is the budget you intended. If it is and you still see this error message, this guide from Facebook can help you determine a more appropriate budget for your campaign. Your CSM can also help you choose a successful budget strategy.
Frequently Asked Questions About Feathr/Facebook Integration
For instructions on integrating your Facebook and Feathr accounts, refer to this article.
What if I don't know who the Facebook Page admin is?
While Facebook Pages are not required to identify their admin, some will do so on the About tab of the Page, under Additional Contact Info. Using the Message tool to send a message to the Page will also directly contact the Page admin. If you work for the company or organization that manages the Facebook Page, you can also ask around to find out who the admin is.
I am an admin for the Facebook Page, but Feathr's Facebook Integrations table doesn't show me as one. What's wrong?
If you are certain you have been granted admin access to your organization's Page and Business Manager but you do not see that status in the Feathr's Integrations table, it is likely you are unintentionally logged in to a different Facebook account. Double check the email address you've logged in to Facebook with to ensure it's the same user account that has been granted admin access to your organization's Page.
The Feathr Integrations table recognizes me as a Page admin, but not a Business Admin (or vice versa). What's wrong?
Facebook uses a tiered system that places Business Manager in the top tier and Pages beneath Business Manager, making Business Manager the "parent." This means a single Business Manager account can manage multiple individual pages. Depending on the hierarchy of your particular organization, you may be an admin of one but not the other. Ask other Page admins who runs the Business Manager for your organization. It could be a parent company, a marketing agency, or a web design agency. You must be an admin of both the Page and the Business Manager you wish to use to advertise with in order to integrate Facebook and Feathr.