If you are experiencing any difficulties when integrating your Google Ad Grants account and Feathr, this article will provide some tips on what to check for in your Google Ad Grants account.
Check That Your Ad Grant Account Is Set Up
Before an Ad Grants account can be integrated with Feathr, your Google Ad Grants account must be approved by Google. There are a few different emails that the Google Ad Grants account Admin would need to accept before their Ad Grants account is completely set up.
Look for the invitation email from Google. Once you have been approved for Ad Grants, you will receive two additional emails sent to the email address registered during the application process. The first will invite you to access your Ad Grants account and the second will invite you to accept your payments profile. Note: As a nonprofit organization, you will not be charged. This is only a requirement for account access.
If you find that you do not yet have a Google Ad Grants account, please follow the Activation Guide that Google has provided here.
Check Basic Requirements in Ad Grants Account
If you have checked that your account is set up and all email invitations have been accepted, please check that these other requirements are met.
- Google suggests always logging in directly to the Google Ads login page here.
- Your Ad Grants account has a unique 10-digit Customer ID (XXX-XXX-XXXX). When logged into Google Ads, ensure you have selected the correct account, which will typically be named after your nonprofit or as you designated during setup. You can see the 10-digit Customer ID at the top right of your Ad Grants account when you are logged in.
- Check to make sure you are logging into the your Google Ad Grants account and not your paid Google Ads account if you have one. Access your account by following the steps in this Google article here.
- Verify your account status by navigating to your Google Ads account and check for any policy notifications or warnings. Your account should show as "Eligible" with no compliance issues flagged. If this is the issue, refer the client to the Ad Grants Policy Compliance Guide here.
- Ensure that your website domain matches what's registered with the program by going to your Google Ad Grant account and clicking Tools & Settings > Setup > Linked accounts and verify your website URL matches your approved nonprofit domain.
- Confirm your payment profile in your Google Ad Grants account. Click on Tools & Settings > Billing > Payment methods. Your Google Ad Grants account should show a $0 balance payment profile. If you see anything else, contact Google Ad Grants support immediately or complete the Google Ad Grant Account Access Form here.
Once you are able to login to your Google Ad Grants account and have confirmed it is an active and eligible Ad Grants account, you can start the Feathr Integration! Here is a link to our Feathr Help Desk article on how to integrate your Google Ad Grants account with Feathr.
If you have followed the above troubleshooting tips and still receive an error message or don't receive your integration email (after waiting 24 hours), please reach out to Feathr Support.
How to contact Feathr customer support