Table of Contents
Overview
There's no limit to the number of users your organization can have in Feathr. You can add teammates when they join and remove them when they no longer need access.
Only Admins can add users, remove users, or change a user's role. You'll manage all of this from Settings > Account > Users & Roles.
Important: For security reasons, Feathr does not add or remove users or adjust user permissions after onboarding. Your account's Admins manage user access. If your account has no Admins available to add or remove users, contact Feathr Support for next steps.
Add New Users
Step 1: Log in to Feathr and go to Settings > Account > Users & Roles.
Step 2: Click Invite users in the top right.
Step 3: In the invitation window, enter the new user's first name, last name, and email address. All three are required.
Step 4: Choose a role for the user:
- Admin: Can make account-wide changes, including managing users and roles, managing billing, managing custom domains, and managing third-party integrations.
- User: Can use Feathr's tools and launch campaigns.
Accounts on Feathr Advanced or Enterprise licenses can also create custom roles to control access to specific Projects, Groups, and settings. See How to use Custom Users & Roles.
Tip: You can change a user's role anytime after they join. See Change a User's Role.
Step 5: To invite more people, add another entry and repeat Steps 3 and 4. You can edit or remove an entry before you send the invitations.
Step 6: Click Send invitations. Feathr sends each new user an automated email to set their password.
Note: If an invitation doesn't arrive within a few minutes, ask the new user to check their spam or junk folder. If an invitation expires you can utilize the Resent invite link option from the user table.
Change a User's Role
You can update a user's role from the user table on the Users & Roles page.
- One user: Use the dropdown in the Role column next to the user's name.
- Several users: Check the boxes to the left of each user, then choose a new role from the action bar at the bottom of the page.
Remove Users
Remove a user when they leave your organization or no longer need access to Feathr. Removing a user ends their access to your account. It doesn't delete the campaigns, Groups, or other work they created.
Step 1: Go to Settings > Account > Users & Roles.
Step 2: Find the user in the user table.
Step 3: At the end of the user's row and select Remove.
Step 4: Confirm that you want to remove the user.
Tip: Review your user list regularly, especially when staff leave or change roles. Keeping your Admin list current means someone on your team can always manage access.
Common Questions
Can Feathr add or remove users for me?
No. For security reasons, Feathr does not add or remove users or adjust permissions after onboarding. Your account's Admins handle all user management.
What if no one on our team is an Admin, or our Admin has left?
Contact Feathr Support for next steps.
How many Admins should we have?
We recommend at least two, so you're never without someone who can manage users.
Can I invite users without being an Admin?
No. Only Admins can invite, remove, or change the role of users. If you need to add a teammate, ask an Admin on your account.