A Note for Existing Stripe Users
If you are already a Stripe user and connect Feathr to your Standard or Custom user account, your Stripe account will be converted to a Stripe Express account. Converting an existing Stripe account into a Stripe Express account can cause unexpected issues, and is not recommended.
Overview
Before you can create donation forms in Feathr Fundraising, you must connect a Stripe Express account to process payments. This article walks you through the simple setup process.
Feathr Fundraising uses Stripe Express for secure payment processing. Stripe is an industry-leading payment processor that handles all credit card transactions, ensuring your donors' financial information stays protected.
Stripe Express Connected Accounts are used for nonprofits, which streamlines compliance and provides Stripe-managed onboarding. Payouts typically settle in T+2 business days.
If you are already a Stripe Standard or Custom user, you will have to create a new Stripe Express account to use with Feathr Fundraising.
As of now, multi-currency and multi-region support is not available for Feathr Fundraising, and Stripe can only process payments in USD in the USA. Additional currency support is on Feathr's product roadmap.
Watch below as VP of Product Abhay Khurana demonstrates the main overview of getting Fundraising set up in Stripe.
Connecting a Stripe account
Step 1: Navigate to the Fundraising dashboard
- Log in to your Feathr account.
- Go to the Fundraising section from the main menu.
- You'll see the Fundraising dashboard.
Step 2: Start the Stripe setup
Click on the Stripe Setup Option in your Fundraising dashboard. This launches the guided Stripe Express onboarding process
Step 3: Create or connect your Stripe account
You'll be prompted to either create a new Stripe Express Account or connect an existing one. Follow the on-screen instructions to complete the required information.
Note: if you are already a Stripe user, but use a Stripe account type that is not Stripe Express (such as Stripe Standard or Custom), you will have to create a new Stripe Express account to use with your Feathr Fundraising.
Step 4: Complete verification
- Stripe will verify your information (this usually happens quickly but may take up to 24 hours)
- Once verified, your Stripe account will be connected and ready to process donations
You'll see a confirmation in your Feathr Fundraising dashboard when the connection is successful.