If you need help with Feathr’s platform—whether it’s troubleshooting integrations, updating project settings, managing billing, or solving campaign issues—our support team is here to help. This guide outlines the different ways to reach Feathr Support, ensuring you get timely assistance tailored to your nonprofit organization’s needs.
Contact Options for Feathr Support
- Live chat: Accessible via the Feathr dashboard for real-time help. Click on the chat bubble at the bottom right of your screen. Live chat is available between 9am and 5pm Eastern Time.
- Email: Send inquiries to support@feathr.co for assistance any time. Response times are slower than the Live chat, especially if you're emailing outside of Feathr business hours.
- Help Center: Visit https://help.feathr.co for self-service guides and FAQs. If you're reading this, you're already here.
What Information to Include
- Project and campaign name if relevant to the issue.
- Detailed description of your issue or question.
- Relevant screenshots or error messages.
Expected Response Times
Feathr's Live Chat response time is almost instantaneous and should be your first choice after checking the help desk. After before 9am or after 5pm ET or on Saturday or Sunday, email support@feathr.co with as much description as possible.