Donation receipt emails are automatically sent to donors after they complete a donation through your Feathr Fundraising forms. You can customize these receipts with your organization's branding and messaging to create a professional, consistent donor experience.
Donation receipts serve two critical purposes: providing tax-deductible donation documentation and reinforcing your relationship with donors through stewardship messaging. Feathr allows you to customize four key elements of your receipts:
Primary color: The header color that reflects your brand
Custom thank you message: Your personalized message to donors (up to 500 characters)
Sender name: Who the receipt email appears to be from
Sender email address: The reply-to address donors will see
These customizations apply globally across all your donation forms, ensuring consistent branding in every receipt. You configure these settings once at the account level, and they automatically apply to all donations.
You can also establish an optional honoree, company match, and/or add a notes field to the form.
If you're setting up Feathr Fundraising for the first time, receipt customization is a required step in your onboarding workflow.
If you've already been using Feathr Fundraising, you can access and modify receipt settings at any time without disrupting your current operations. Existing donations and receipts remain unchanged, and your new settings apply to all future donations immediately upon saving.
Tax-deductible information displays your nonprofit Tax ID (EIN) sourced from your Stripe account, along with your registered address, contact email, and phone number to give donors everything they need for record-keeping.
Accessing Receipt Customization Settings
- Log in to your Feathr account
- Navigate to Fundraising from the main menu
- Go to Settings
- Find the Receipt Settings section and click Setup.
You'll see the receipt configuration interface with customization options and a real-time preview panel.