First Steps for New Customers

I'm a brand new Feathr customer. Where do I begin?

That's one of the most common questions we get from our newest customers. In this article, you'll learn the first steps you'll need to take in order to ensure Feathr is correctly implemented and your team has the training, information, and resources it needs to be successful.

1. Install the Feathr Super Pixel

Once you receive your user credentials, use them to log in to your Feathr account and copy your Super Pixel to add to your website. The Super Pixel is what connects your website data to your Feathr account, and installing it is a crucial first step. 

Basic instructions for placing the Super Pixel appear alongside the Pixel itself when you're logged in, and more comprehensive instructions can be found here.

2. Enroll in Feathr's On-Demand Training Courses

Everything you need to know about getting started with reading your website data, creating audience segments, and launching Feathr campaigns can be found online in our On-Demand Training Courses.

Our online training courses allow you to work at your own pace and on your own schedule. 

3. Book your training kickoff call

Every new Feathr customer can schedule live training sessions with a Feathr Customer Training & Enablement Specialist. Your Training & Enablement Specialist will talk to you about your marketing goals, priorities, and timeline, and cater your training to your needs. Once you're through training, you will be assigned a dedicated Feathr Customer Success Manager (CSM) who will be your strategic adviser.

If you haven't scheduled your training kickoff yet, check your email for communications from the Feathr team and follow the link inside. We'll take care of the rest.