Connecting your organization's website domain to your Feathr account is a simple process that enables you to build and share webpages with Feathr, but have those pages hosted on a URL that matches your company's site. Read on to find out how.
Quick-Start Steps (scroll for detailed instructions)
- Log in to Feathr and navigate to Profile & Settings > Account Settings > Domains.
- Click '+ Add New Domain.'
- Choose a content serving domain, ignore 'Email sending domain.'
- Click 'Next,' review info in step 2, then click 'Add domain.'
- In the domains table, click 'Save records' to download domain records in .csv format.
- Paste those records in the appropriate places in your domain registrar.
- Wait for domain to show as ready in domains table (~24 hours).
Why Add a Content Serving Domain?
Until you connect your domain to Feathr, any pages you build in Feathr will be served on the domain l.feathr.co. This does not affect the page's functionality in any way, but it may provide a somewhat jarring experience to your visitors and prospects, who, when clicking on a page coming from your organization, may expect to see your organization's name in the URL. Adding your own domain to Feathr is a simple process and will improve the continuity of your visitors' experience. Read on for instructions.
How to Add a Content Serving Domain
Connecting your domain to Feathr is easy and does not require technical expertise, but does require access to whichever domain registrar your organization uses. We cannot provide support information for every domain registrar platform, but the general steps are the same for each, and it's mostly the location within individual registrars that differs. If you have an IT department, either ask them for secure access to your domain registrar or send them the .csv files that Feathr provides for you (more on this below).
There are two custom domain options in Feathr: adding a content serving domain (which places any webpage you create in Feathr on your own domain rather than at l.feathr.co), and an email sending domain. This article focuses on content serving domains, which use your organization's domain to host pages you create in Feathr. Read about email sending domains here.
Start by logging into Feathr and navigating to the bottom left menu where you will see Profile & Settings. Click it and then click Domains that displays in the sub-menu. Once you click, your screen will look like this (if you haven't previously added any custom domains):
Next, select + Add new domain in the top right. This will bring you to the Domain Wizard:
Note that the check box for Page hosting domain is selected by default. Next, choose a name to enter into the content serving domain address field. The format should be:
Where "something" is whatever word that you'd like to use to host pages you create in Feathr, and "yourcompany.com" should, of course, be your organization's actual domain name. Most Feathr users will use pages.yourcompany.com, content.yourcompany.com, landing.yourcompany.com, and so forth. It's up to you, and you are creating it here in this step. Note that in the below example, the domain is pages.feathr.live.
The reason you must use a sub-name like in the examples above, and not your organization's root domain, is so that any pages you create in Feathr do not have the possibility of conflicting with pages on your root domain.
Because you're only setting up a content serving domain, do not check the box for email sending domain. Read this article to learn more about adding an email sending domain. Then select Next.
This will bring you to the second step, which is only to review what you've entered.
If everything looks right, select Add domain. If you receive any error messages, contact our support team from the chat window at the bottom right of your Feathr page.
The next page will look like this:
The final step in Feathr is to select Save records. This will prompt the download of a .csv file containing the DNS records you will paste into your domain registrar. When you download the file, it will be a small spreadsheet that looks something like this:
The last step is to add the records, exactly as they are written in the spreadsheet, to your domain registrar.
Adding Records to your Domain Registrar
Because this step occurs outside of Feathr, we cannot provide platform-specific guidance or screenshots. However, as mentioned above, the steps to add these records are virtually identical for every registrar, it just depends on what you click to get there.
If you have an IT department, you can forward them the .csv files and ask them to add the records to whatever domain registrar you use.
If you will be performing this task yourself and it is foreign to you, start by searching the web or your domain registrar's help articles for "how to add domain records to registrar X." This is an essential piece of any registrar, so the information should be easy to discover.
Once you have located the page within your domain registrar's site where you will add the records, simply select the appropriate record type, and add the name and value exactly as written in the .csv files.
That's it! Please note that there can be a day or two of processing time before the domain records appear in Feathr as ready. Once all the data has been processed, your domains table should look like this:
Common Domain Registrars
For your convenience, here is a collection of help articles that describe the process for a handful of the most popular domain registrars. If you don't see yours here, do a web search for help documentation pertaining to DNS records for your specific registrar. It is a core functionality of any domain registrar and they will certainly offer documentation of their process.
Note: all of these link away from the Feathr help desk and we do not control these URLs, so these links are subject to break without our knowledge.