In this video we're going to talk about the support and services our team provides you as a Feathr customer.

Because having our software is a great start, but really getting value from Feathr is based on how well you use it.

That really boils down to three things:

  • product training
  • usage strategy
  • and leveraging best practices

And that's exactly what your Customer Success Manager is there to help with!

1. Product Training

Feathr was built with ease of use in mind, but we know that any new tool has its learning curve, and that's why we start with thorough product training.

We'll make sure you get set up properly, and walk you through the details of each Feathr process like: building segments, creating campaigns, and launching Invite marketing programs through landing pages, so that you are fully prepared to get the most out of Feathr.

2. Usage Strategy and Best Practices

Okay, so you're all setup and trained to use Feathr. But what's the best way to use it? Good question…

Your Customer Success Manager has helped dozens, or even hundreds of events get the most out of their time with Feathr.

So, they'll be able to help you lay out a game plan for using Feathr that'll include things like:

  • the timeline for your campaigns
  • the kinds of creatives that should accompany them
  • and a strategy for maximizing the results of your Invite marketing efforts

3. Leveraging Best Practices

We've seen what works for events of all types, sizes, and in all kinds of industries.

So, based on the specifics of your event, we'll provide you with tailored recommendations and best practices for your event. You can start by brainstorming your campaigns using this campaign ideas worksheet.

With thorough product training, consultation on strategy, and sharing of best practices for you to leverage, your Customer Success Manager will help you get the most out of Feathr.

We can't wait to get you started. Talk soon!

Related Articles

Feathr Training Guide
Invite New Users to Feathr
What's New and Different in Da Vinci?

Did this answer your question?